Refund Policy

AIXwatch.com — Strava Ltd
Last updated: March 7, 2026
Effective date: March 7, 2026

We stand behind our products. If the Software does not perform as described, we offer a 30-day money-back guarantee.

1. Eligibility

A refund may be requested within 30 calendar days of the original purchase date if:

The Software does not perform substantially as described in the documentation
A critical bug prevents the Software from functioning on a supported AIX version (7.1, 7.2, or 7.3)
Technical support was unable to resolve the issue within 5 business days

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

The request is made more than 30 days after purchase
The Software functions as described but does not meet your expectations
Incompatibility with unsupported platforms (e.g., Linux, AIX 6.1)
Issues caused by modifications to the Software by the Customer
Failure to follow the installation instructions provided in the documentation
Maintenance renewal fees (non-refundable)

3. How to Request a Refund

Send an email to support@aixwatch.com with the following information:

Order number (from your order confirmation email)
LPAR hostname(s) on which the Software was installed
AIX version (output of oslevel -s)
Description of the issue — what is not working as expected
Troubleshooting steps already attempted
Relevant logs or error messages (if available)

4. Review Process

We will acknowledge your request within 1 business day
Our technical team will review your case and may request additional information
We may attempt to resolve the issue before processing a refund
A decision will be communicated within 5 business days

5. Refund Processing

Approved refunds will be issued to the original payment method
Refunds are processed within 10 business days of approval
The full purchase amount (excluding any applicable transaction fees) will be refunded
VAT paid will be refunded in accordance with Cyprus tax law

6. Post-Refund Obligations

Upon receiving a refund, you must:

Uninstall the Software from all LPARs: installp -u aix-exporter.rte or installp -u loki-agent.rte
Delete all copies of the BFF packages
Confirm uninstallation by email

Failure to uninstall the Software after a refund constitutes a breach of the License Agreement.

7. Bundle Refunds

If you purchased the AIX Monitoring Bundle:

You may request a full refund of the entire bundle
Partial refunds (one product only) are not available for bundle purchases
Both products must be uninstalled upon refund

8. EU Consumer Rights

EU consumers have a 14-day right of withdrawal for digital content purchases, provided the download has not been initiated. By downloading the Software, you consent to waive this right in accordance with Directive 2011/83/EU, Article 16(m). This 30-day refund policy provides additional protection beyond the statutory minimum.

9. Contact

For refund requests or questions about this policy:
Email: support@aixwatch.com
Strava Ltd, 11 Zinonos Sozou Street, 1st Floor, 1075 Nicosia, Cyprus